About Transformative Support Services

At Transformative Support Services, we’re passionate about helping NDIS participants live with greater independence, confidence, and connection. Our goal is to go beyond traditional support — we offer partnership, understanding, and guidance that grows with you. Whether you need help with daily living, community access, transport, or supported accommodation, our dedicated team is here to make everyday life easier, brighter, and more fulfilling. As a family-owned and locally operated organisation, we’re proud to serve the Townsville and North Queensland community with genuine care and professionalism. Every participant’s journey is unique — that’s why we take the time to understand your goals, strengths, and preferences before creating a personalised support plan designed just for you.

Our team provides respectful, hands-on assistance with daily routines that promote independence and wellbeing. We help with personal care, meal preparation, household cleaning, laundry, and general household management. Whether it’s developing new skills or maintaining your current abilities, we’re here to support you in living confidently at home.

We believe in the power of connection. Our community participation services help you engage with local activities, events, and social groups that match your interests. From joining art workshops and fitness programs to volunteering or attending community events, we’ll help you stay active, social, and involved in the community you love.

Getting where you need to go shouldn’t be a challenge. Our friendly and reliable team provides safe transport to appointments, day programs, work, or social outings. We make travel easy and enjoyable, helping you stay connected and independent wherever life takes you.

Our Supported Independent Living services provide the right balance of freedom and support. We assist with daily routines, home management, and skill development in shared or individual housing settings. Each participant receives personalised support designed to build confidence and maintain a comfortable, fulfilling home life.

Everyone needs a break sometimes — participants and carers alike. Our respite and short-term accommodation services offer safe, supportive environments for rest, recovery, or a change of scenery. We make sure every stay feels comfortable, engaging, and rejuvenating.

For participants with complex medical or behavioural needs, we provide high-quality, nurse-supervised care. Our qualified staff deliver specialised support such as complex bowel care, catheter management, PEG feeding, seizure monitoring, and behaviour support strategies. With Transformative Support Services, you can rest assured that your care is managed by experienced professionals who prioritise safety, dignity, and compassion.

Choosing the right NDIS provider is an important step toward achieving your goals and living the life you want. At Transformative Support Services, we take pride in offering more than just support — we provide genuine partnership, guidance, and care that evolves with you.

🌿 Person-Centred Approach: Everything we do starts with you. We take the time to understand your needs, preferences, strengths, and aspirations before creating a tailored support plan. Your journey is unique, and our role is to walk beside you — adapting our approach as your circumstances, abilities, and goals grow.

🏠 Family-Owned & Community Focused: As a proud, family-owned Townsville-based organisation, we’re more than a service provider — we’re your neighbours. Our team understands the local community, its culture, and its opportunities. We’re passionate about helping participants build connections and live active, fulfilling lives right here in North Queensland.

💙 Compassionate & Qualified Team: Our support workers and care professionals are selected not only for their skills but also for their empathy and dedication. Each member of our team receives ongoing training in NDIS standards, person-centred practice, and high-intensity support — ensuring you receive care that’s both professional and heartfelt.

🔄 Flexible & Responsive Support: Life changes — and your support should change with it. We regularly review and adjust your support plan to reflect your evolving goals, routines, and preferences. This flexibility ensures you always receive the right level of care at the right time, without interruption or unnecessary stress.

💬 Transparent Communication: We believe open, honest communication builds trust. From the very first conversation, we keep you informed and involved. You’ll always know who’s supporting you, what’s happening next, and how your goals are progressing. Your feedback is not only welcome — it’s essential to how we grow and improve.

🌈 Empowering Independence: Our mission goes beyond providing care — we focus on empowering you to live independently and confidently. Whether it’s developing daily living skills, joining community activities, or exploring employment opportunities, we help you take each step with assurance and purpose.

🛡️ Commitment to Quality & Safety: We uphold the highest standards of safety, professionalism, and ethical care in every service we provide. Transformative Support Services is committed to continuous improvement, compliance with NDIS Quality and Safeguards standards, and ensuring every participant feels safe, respected, and valued.

🤝 A Partner You Can Trust: We see every participant as a valued partner in care — not a number or a case file. Our goal is to build long-term relationships based on trust, consistency, and genuine understanding. With us, you’ll always have a reliable team by your side who truly cares about your wellbeing and your future.

At Transformative Support Services, we believe that everyone deserves the opportunity to live a meaningful, independent, and fulfilling life. Whether you need practical support, social connection, or complex care, we’re here to help you transform everyday living into something truly empowering. Let’s take the next step together. Contact our friendly Townsville team today to start building your personalised NDIS support plan.