Support at Home Program

Looking for a trusted Support at Home provider?  You’ve come to the right place.

At Transformative Nursing & Support Services, we’re a family-owned and locally operated Support at Home provider, proudly partnering with PlanCare to deliver personalised, high-quality care to older Australians across Townsville, Ayr, Home Hill, Bowen, Charters Towers and Ingham.

We’re true locals who genuinely care about our community — and we’re passionate about helping you live independently, safely, and happily in your own home.

Unlike many larger providers, we never subcontract our services. The person you meet is the person you’ll continue to see, ensuring consistency, trust, and continuity of care.

Contact us today to help with:

• your eligibility via My Aged Care
• understanding our service categories
• understanding your client contributions

Our care is overseen by a highly skilled team of Registered Nurses who bring extensive clinical expertise and a personal touch to everything we do:

• Sean – Owner and Clinical Nurse Consultant, dedicated to delivering the highest standards of compassionate, professional care.
• Nicola – Rehabilitation and Wound Care Expert and Clinical Nurse Consultant, specialising in recovery, mobility, and wound management.
• Kierra – Post-Admission Care Specialist, ensuring smooth transitions from hospital to home with comprehensive follow-up care.
• Kirsten – Wound Care Expert, providing advanced wound support and maintaining client comfort and healing.
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Our nurse-led approach ensures every client receives safe, clinically sound, and personalised care — with genuine warmth and respect.

At Transformative Nursing & Support Services, we design each Support at Home Package around your individual needs, preferences, and goals.

Our wide range of services includes:

• Personal Care: Assistance with bathing, dressing, and grooming
• Domestic Support: Cleaning, laundry, and household organisation
• Meal Preparation: Nutritious cooking and feeding assistance
• Shopping & Errands: Accompanied or independent shopping support
• Medication & Nursing Care: Wound care, medication management, and health monitoring
• Mobility & Exercise: Walking assistance, transfers, and strength exercises
• Continence Care: Assistance with continence management and hygiene
• Transport: Travel to appointments, community activities, or social outings
• Companionship: Friendly visits, conversation, and shared activities
• Garden & Home Maintenance: Light gardening and minor repairs
• Respite Care: Temporary relief for family carers
• Post-Hospital Care: Transitional support after discharge
• Specialised Services:
  • 24-hour complex care
  • Dementia and cognitive support
  • Palliative care
  • Mental health support

• 🩺 Nurse-Led Team: Every plan is designed and overseen by experienced Clinical Nurse Consultants.
• 🏠 Locally Owned & Operated: We’re proud Townsville locals who understand and care for our community.
• 🤝 Consistent Care: We never subcontract — your carer will always be a familiar face.
• 🕓 Flexible Scheduling: Care that fits your preferred times and lifestyle.
• 💬 Person-Centred Approach: We take time to know you — your story, your needs, your goals.
• 🌿 Quality & Dignity: We uphold the highest standards of professional and compassionate care.

The Support at Home Program is an Australian Government–funded initiative designed to help older Australians stay in their homes for longer.  These packages provide flexible, tailored support — from everyday household help to complex clinical care — based on your individual goals and health needs.  We’ll guide you through the process of accessing and managing your Support at Home funding, helping you create a personalised care plan that evolves with you over time.

If you’re exploring your Support at Home options in Townsville, our friendly local team is ready to guide you every step of the way.

At  Transformative Nursing & Support Services, we believe care should be personal, consistent, and delivered by people you know and trust.

With our experienced, nurse-led team — Sean, Nicola, Kierra, and Kirsten — you’ll always have the right support to live independently, confidently, and comfortably in your own home.