Transformative Nursing & Support Services (James May Pty Ltd, ABN 41 686 509 008) is committed to protecting your privacy and managing your personal information responsibly.
What We Collect
We collect personal information necessary to deliver NDIS services, including:
- Contact details and demographics
- NDIS and government identifiers
- Health and medical information
- Service delivery records
- Financial and billing information
How We Collect Information
- Directly from you during intake and service delivery
- From referring parties (e.g., NDIS, support coordinators)
- Through correspondence (email, phone, forms)
Why We Collect Information
- To assess, plan, and deliver your supports
- To meet NDIS Practice Standards and regulatory requirements
- For quality improvement and service evaluation
- To process payments and manage your NDIS plan
How We Protect Your Information
- Secure cloud-based storage with encryption
- Restricted access to authorised workers only
- Regular staff training on privacy and data security
- Secure disposal procedures when retention periods end
Sharing Your Information
We only disclose information to third parties when:
- You provide explicit consent
- Required by law (e.g., NDIS Commission, regulatory bodies)
- Necessary for service delivery (e.g., funding providers, healthcare professionals)
Your Rights
- Access: Request to view your personal information
- Correction: Request changes to inaccurate information
- Consent: Withdraw or amend your consent at any time
- Complaints: Lodge concerns about our information handling
Retention & Disposal
- Adult participants: Minimum 7 years after service ends
- Minor participants: Minimum 25 years after service ends
- Secure destruction using cross-cut shredding and certified data wiping
Reporting Concerns
Privacy incidents are reported immediately to the Incident Manager and relevant authorities (NDIS Commission, Office of the Australian Information Commissioner) within one business day.